DIGITAL DELIVERY POLICY

Last Updated: July 29, 2026

DIGITLIGHT IT LLC, doing business as THAT LAB (“THAT LAB,” “we,” “us,” or “our”), primarily provides digital software, subscriptions, memberships, online services, and other electronically delivered products.

Unless a product page expressly states otherwise, no physical product will be shipped.

After successful payment and any required payment or fraud review, access instructions, account information, download links, license activation instructions, or other digital-delivery information may be provided through one or more of the following methods:

• the email address used at checkout;
• the customer’s THAT LAB or Shopify account;
• a product download or access page;
• the applicable software application;
• another delivery method disclosed on the product page or in the Order.

Some software products require an internet connection for initial activation, subscription verification, license validation, account setup, or periodic authorization.

Customers are responsible for providing an accurate email address and for checking spam, junk, promotions, and similar email folders. If you do not receive the expected access or delivery information, contact us at hi@thatlabzone.com.

Delivery may be delayed by payment processing, fraud review, service outages, inaccurate account information, or circumstances outside our reasonable control. We will use commercially reasonable efforts to resolve legitimate access and delivery problems.

Digital delivery does not modify any applicable cancellation, refund, subscription, license, or consumer rights described in our Refund Policy, Subscription and Cancellation Policy, Terms of Service, applicable Product Terms, or applicable law.

Contact:

DIGITLIGHT IT LLC
Doing business as THAT LAB
110 North Akard Street #1057
Dallas, TX 75201
United States

Email: hi@thatlabzone.com
Phone: +1 765-274-9313